U2
TOPUP GUIDELINE
TOP UP GUIDE
1
STEP 1
Open Wallet → Top up → pick a channel → transfer the exact amount → upload a clear receipt if required → wait for credit. Status updates appear in your transaction list.
WITHDRAWAL GUIDE
1
STEP 1
Wallet → Withdraw → enter amount → choose your verified bank → submit. Processing follows AML checks and turnover rules shown in your profile.
FORGOT PASSWORD
1
STEP 1
From login tap Help → Forgot password → verify OTP to SMS or email → set a new strong password and confirm.
REAL NAME VERIFICATION
1
STEP 1
Me → Edit profile → complete real-name fields as prompted. Accurate data speeds up large withdrawals.