FAQ & help topics

It is your permanent member username. Each ID is unique, can normally be created only once, and cannot be renamed later—store it safely.

Use 6–15 characters, start with a letter (a–z), and make sure the last three characters are not all numbers. Examples that fail: 123abc, abc123. Examples that pass: ab123a, abcd12. The live validator in the app is final.

Inside the app, open the red QR icon. You can scan or share codes to add friends, assist registrations, collect points, or join referral activities described in that module.

Chips are an in-platform unit (1 chip = 1 MYR) used on selected games such as Ekor, Lion King, Poker Win, Sexy Gaming, Play8, horse racing on RCB988, Lucky365, and other chip-marked titles. Rebates may credit daily around 17:00 subject to programme rules.

Invite friends with your QR or referral tools. Upper-tier players can receive a small daily rebate from qualifying downline turnover (typical ranges are shown in-app). Actual rates depend on the active policy.

A second password for transfers and withdrawals. Set or change it under Settings, and never share it with anyone claiming to be staff.

Open the Download page on this site. Android users install the APK directly. iOS users may need TestFlight or the steps shown in the guide—follow the on-screen flow only.

On the login screen tap Help, choose Forgot password or Forgot ID, and complete OTP verification by SMS or email to reset or recover details.

Me → Edit profile → Mobile number → verify with OTP → save the new number → enter the confirmation code to finish.

Today U2 is optimised for mobile apps; a wider desktop experience may arrive later. Use the web login if offered in your region.

They summarise recent turnover for the game module before you enter a table. Higher tracked turnover can unlock more rebate—see rebate terms.

A social-style channel to exchange short messages or images with other players. Keep it respectful and avoid sharing sensitive data.

Support is available around the clock for top-up, withdrawal, gameplay, and technical topics in the languages we staff.

Me → Bank account → Add → pick your bank → confirm with the OTP sent to your phone.

So approved withdrawals can be sent straight to your own Malaysian bank details securely.

Me → Bank account → tap the edit icon → delete or update. You cannot remove the last remaining account without adding a replacement first.

Another session may still be active. If you see "Playing…" on a tile, open it and choose Quit/Logout, then retry the new game.

Wait until the banner clears. If you are stuck inside a frozen table, contact live support to force logout.

Some third-party apps expect their own credentials. Launch Lion King from the U2 lobby so single sign-on applies.

It marks chip-enabled games (Ekor, Lion King, Poker Win, Sexy Gaming, Play8, RCB988 horse racing, Lucky365, etc.). 1 chip = 1 MYR unless a promo states otherwise.

Yes—live dealer games stream real studios in real time; multiple players share the same shoe or wheel with professional hosts.

Use Instant Top, bank transfer, or other rails listed in the Tutorial pages. Each method shows minimums, fees (if any), and processing windows.

Common reasons: blurry receipt, missing timestamp/amount/account info, or a suspicious reference note. Re-submit a clear proof that matches the instructions.

You may need to complete turnover multiples (for example, total bet turnover must reach at least 1× your last deposit) before cashing out winnings. Example: deposit RM1,000—if only RM100 turnover is recorded, the request can be denied until requirements are met.